Centralize all your data with member and employee management, inventory, recovery and more. ABC Financial is a registered MSP/ISO of Central Bank of St. Louis, Clayton, MO. ABC Financial is a registered ISO of Wells Fargo Bank, N.A., Canadian Branch, Toronto, ON, Canada ABC Advantage. Datatrak Direct provides our clients with a unified solution to collect any type of study data directly from patients. By seamlessly and securely incorporating ePRO, eCOA, and eConsent information with clinical data stored in the Datatrak Enterprise Cloud Platform, users have a single centralized location to manage and analyze the status of their trials.

Our Solution Center is staffed by Datatrak employees, based out of our headquarters in Cleveland, Ohio. Support is provided to global users every day, with each case documented and tracked. 95% of issues are resolved within one call, but for extenuating circumstances, the Solution Center representative will act as a liaison between you and your product manager.

With studies in over 59 countries, we are well equipped to address whatever issues may arise during any phase of the clinical study process. As Datatrak continues to expand its product and service offerings, the Solution Center will advance its expertise to meet our client’s needs.

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Our Datatrak Solution Center have been extensively trained in our products to support customers worldwide. This extensive training allows representatives you communicate with to offer resolutions to your problem in a timely manner, eliminating costly downtime waiting for answers.

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A Datatrak expert is ready to answer any questions you might have. Send us a message and we will get back to you with a detailed answer shortly.